CUSTOMER CARE

Equi Tech is an innovative product, our response to a growing concern and the need to provide a dedicated care product for horses involved in activities of any level of intensity.

Equi Tech is a 100% Italian product, from the formula development to production. All processes are carefully tested and controlled to ensure a high quality product.

Equi Tech products provide fast and safe relief in all kinds of situations and can be easily applied after any kind of activity, from a ride in the countryside to the World Cup Champion, to ensure our partner's comfort at all times.

Equi Tech is committed to sustainability and to taking care of the environment.

All Day-to-Day line containers are made of aluminium and are fully recyclable!

The Pro-Active line, on the other hand, requires a more specific type of packaging, its formulation is more delicate and it needs a different material, so we have decided to choose recyclable plastic containers for pets until a better solution is found.

For more information you can consult the FAQ section or the Shipping and Returns section in our shop, but don't hesitate to contact us if you have any questions!

Don't let pain stop you, prevent it with Equi Tech!

PRIVACY

Protection and Security

Your credit card payment details are handled exclusively by PayPal. We have made this choice because the possibility of making purchases without sharing your financial information contributes to your security. The accepted cards are: VISA, VISA ELECTRON, MASTERCARD, MAESTRO, CARTE SI', AMERICAN EXPRESS.

PREVENTION

One of the most important ways to protect your online purchases is to keep your personal and financial information private. Paying by credit card allows you to pay without sharing your credit card details with the recipient of the payment.

In order to make reliable and secure transactions, a few simple rules must be observed:

keep your user name, password and device code in a safe place
do not let others know your access codes
not enter your personal codes on Internet sites reached by clicking on a link in communications received by e-mail or on any other site other than PayPal
do not reply to messages whose authenticity you have doubts about
visit websites by typing the Internet address in the address bar
change your access password periodically
install on your computer only software received from reliable sources

With reference to the provisions of Article 13 of Regulation (EU) No 679/2016 ("GDPR"), laying down provisions for the protection of confidentiality in the processing of personal data, we wish to inform you that:

The personal data provided by you, or otherwise acquired in the context of our activities, may be processed with or without the aid of electronic means, in compliance with the aforementioned legislation, for the institutional purposes of our company.

The conferment of your data is strictly functional to the execution of the contractual relationship or, when specified, to the activities consented to by the user.

The data controller, pursuant to Article 13 of Regulation (EU) no. 679/2016 ("GDPR") is Medilife S.r.l. , Viale dell'Industria 6/G, Rubano (PD).

The data will be stored at our headquarters for the time prescribed by law.

The processing of the data provided by you, or in any case acquired in the course of our activities, may also be carried out by persons who are granted the right to access your personal data by law or secondary and/or EU regulations.

The data subject may exercise all the rights under Article 13 of Regulation (EU) No 679/2016 ("GDPR") (including the rights of access, rectification, updating, objection to processing and erasure)

.The data controller is the undersigned company.